1. What should I do if TEERA.AI is not loading properly?

Start by checking your internet connection. A slow or unstable network may prevent pages, dashboards, or data from loading correctly.

• Refresh the page.
• Switch to a stronger Wi-Fi or mobile hotspot.
• Restart your router if necessary.

A stable connection ensures smooth performance across all cloud-based features.

2. What if I cannot log in to my TEERA.AI account?

Incorrect login credentials are the most common cause of access issues.

• Verify your registered email address and password.
• Use the Forgot Password option if needed.
• Confirm that your account has been activated.
• Check your Spam or Junk folder for verification emails.

3. What should I do if TEERA.AI pages are unresponsive?

Browser cache or outdated session data may affect system performance.

• Clear your browser cache and cookies.
• Close and reopen your browser.
• Sign in to TEERA.AI again.
• Try using an Incognito or Private browsing window.

This refreshes your session and loads the latest application resources.

4. What if some TEERA.AI features are not working correctly?

Ensure you are using a supported and up-to-date web browser.

• Google Chrome (Recommended)
• Microsoft Edge
• Safari

Older browsers may experience compatibility or display issues.

5. Why am I not receiving emails from TEERA.AI?

Login notifications, OTPs, invoices, or system emails may be filtered by your email provider.

• Check your Spam, Junk, or Promotions folders.
• Add TEERA.AI to your trusted contacts.
• Ensure your mailbox has available storage.
• Verify that your email service is operating normally.

If emails are still not received, please contact our support team.

6. Why are certain features unavailable in my account?

Some modules are available only under specific subscription plans.

• Verify that your subscription is active.
• Check whether the feature is included in your plan.
• Confirm that your latest payment has been completed.

Upgrading your subscription may provide access to additional features.

7. What should I do if my bank transactions are not syncing?

Bank connections may occasionally require reauthorization.

• Open the Bank Connections module.
• Reconnect your linked bank account.
• Confirm that your bank is not undergoing maintenance.

Synchronization may take several minutes after reconnecting.

8. Why is my dashboard showing outdated information?

Dashboard information updates automatically, but processing delays may occasionally occur.

• Refresh the dashboard.
• Verify that all transactions have been recorded.
• Allow AI processing to complete.

If the issue persists, sign out and sign back in.

9. Why does TEERA.AI work on one device but not another?

The issue may be specific to your browser or device configuration.

• Test the system on another computer or mobile device.
• Update your web browser to the latest version.
• Restart your device.

This helps determine whether the issue is device-related.